Guarantees

Luggage Warehouse stocks the best and with that is the back-up service. All of the products that we buy are backed up by a guarantee. Whilst all are limited to manufacturing faults of the bags, the guarantee period is the only difference between the items being purchased. Top Brand names usually have 3 year guarantees and some products even as long as 10 years.

In the event of damage occurring to your article(s), it is vital that the following difference in failure is understood:

Manufacturing fault:
This occurs when zippers get damaged, stitching comes undone or retractable wheel arms stop functioning for example. Any damage to your bag  that is a result of a manufacturing issue will be covered by the supplier's guarantee.

Airline Damage
Unfortunately, our bags are not guaranteed against airline damage - structural damage or marking. However, it is the airline's responsibility to reimburse you or repair your article if there is damage to your baggage. This needs to be done within 7 days of your landing and taken up directly with the airline involved .

Should you be placed in an inconvenient situation of damage to your bags overseas, many of our products have international dealerships - be sure to get a list of countries when you are in our store.

Finally, we will always do our best to help out. Should you have any damaged goods that need repair we often have spares from our suppliers that can be utilized with an outsourced repair centre to fix your luggage. A nominal fee will be charged for this if your luggage falls out of the guarantee period.